Are you a highly motivated manager looking to work for a prestigious, global insurance firm, leading & supporting a high-performing team?

Do you have strong people management & team motivation skill, with experience in KPI / SLA reporting and are looking to join a collaborative, inclusive and fun team?

Would you enjoy a role with a clear development path & personal growth, in a firm that fosters a fantastic culture with great benefits?

If this sounds like you, apply now to become a Processing Services Team Supervisor and find out what it takes to be part of a global Fortune 100 company that exists to help people embrace today & confidently pursue tomorrow!

THE ROLE:

As an experienced Processing Services Team Supervisor, you will proactively lead, supervise & coach our PSAs to achieve internal KPIs & stakeholder satisfaction. If you are a good communicator and enjoy working in a dynamic, hardworking and supportive team environment we look forward to hearing from you!

• Leadership - Supervise & monitor team’s work commitments ensuring daily workflows are managed effectively & KPI/SLA maintained. This includes training, coaching, mentoring & developing your team of direct reports as well as all manager responsibilities – recruitment and selection, performance management, training and knowledge management, resource management, reporting & quality checks.
• Underwriting & Claims – Oversee & manage all aspects of processing submissions, policy processing & wordings, claims payments, CAT modelling, loss runs, eFile upload and various other administrative duties. The role will also be assisting team leaders in being an intermediary between other key business units –Operations, IT, Finance, RI, & Legal as required.
• Continuous improvement – Identifying & implementing ways of achieving greater operational efficiency. This will also include driving change management practices within operations.
• Team relationships – Establish & maintain a highly effective and responsive working relationship with direct reports, internal stakeholders & prioritise work commitments to ensure daily workflows are maintained & KPI/SLA’s are delivered.
• Team contribution - Abide by all training guides & contribute to an effective and strong team-work culture designed to help each other grow & develop. Join the team for ongoing training, company & social events & celebrations, even virtually!
• Compliance – Ensure all processes are comply to all legal, statutory & corporate affairs requirements.

WE ARE:

Liberty Specialty Markets offer specialty and commercial line insurance and reinsurance across Asia Pacific.

We partner with insurance brokers to bring value and solutions to APAC’s most significant business and government firms – helping them protect what they earn, build and own.

We provide opportunities for growth and development at every level and we are looking for fresh graduates, junior employees or people with minimal work experience to join the Liberty PSA Team!

BENEFITS:

• You will experience an integrated and fun team culture where ongoing learning is a focus at Liberty. You will benefit from on the job training, technical training, soft skills training and formal higher education support.
• Liberty offers a comprehensive remuneration proposition including Bonus, The Liberty Wellness Program with Health & Medical for our employees and their immediate family.
• Liberty hosts quarterly office team building and social activities, Friday relaxed business attire and the Liberty kitchens are stocked with snacks, cold drinks, weekly fresh juice, coffee machines and tea supplies to make Liberty a truly great place to work.

RESPONSIBILITIES / QUALITIES / SKILLS:

• Qualifications (tertiary, certificate, diploma) in Finance, Accounting, Business, Insurance or other related discipline is highly desirable.
• At least 2 years’ experience in a supervisor role within General Insurance/and or Insurance broking industry.
• Minimum 3 years’ experience in handling end-to-end processing of transactional tasks preferably gained in  the insurance industry.
• Previous claims management and/or broader insurance experience ideal.
• Sound English communications skills (written & spoken) with excellent attention to detail & accuracy skills.
• Microsoft Excel & SAP experience ideal, along with other relevant IT systems.
• Engaged & committed to continual process improvements.
• A team player with strong stakeholder engagement skills & willingness to be flexible with work arrangements according to business needs. 

WHAT NEXT?

If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.

Please click APPLY NOW and attach your resume.

Agencies – We’ve got this covered!

We care about your privacy and the protection of your information. Click here for our Privacy Policy By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.